About Us

Arotech Solutions, Inc. offers the best of today's technology in digital voice recording and quality monitoring systems. Our corporate mandate to offer cutting edge technologies in combination with superior service and responsiveness to our customer's needs.

Arotech's experienced staff offers over 13 years of experience in specifying, installing, and supporting cost-effective telecommunications, voice, and data recording and contact center solutions. We service corporate and institutional clients in Massachusetts, Vermont, and New Hampshire. Manufactured by industry leaders, our product lines offer unmatched range, value, and flexibility. This gives us the ability to tailor solutions precisely to our clients' needs.

Our solutions are used by the primary users of voice recording systems:

• Contact Centers
  Contact Center products enable all types of companies and organizations to monitor and improve their customer relations and provide enhanced quality control, resulting in better customer satisfaction and retention, as well as revenue options and profitability.
• Financial Industry
  Banks, brokerage firms, insurance companies, and other financial institutions must record their telephone conversations in order to comply with transaction logging regulations as well to provide documentation in the event of a customer dispute or claim. Recording solutions enable these institutions to document and retrieve these conversations.
• Public Safety
  Public safety institutions, such as Police, Fire, and Emergency Response Services departments, must reply to requests for help quickly and accurately as well to audit past calls so as to improve operations on an ongoing basis.

Our product lines work with a wide range of situations, from a single unit installation to enterprise-wide systems and large call centers. They can be integrated with existing networks, databases, and other technologies that you're currently using. Whether you are seeking a specific product or a integrated system of products, we can support you through the entire process of system selection, installation, training, and support.