Whether you are tracking customer satisfaction, compliance, or quality assurance, SurveyMaster™ provides a user-friendly and comprehensive tool for automating the entire customer survey process in your enterprise. It enables you to create custom surveys, administer them through an interactive system that allows customers to provide feedback via any touchtone telephone or by voice response, and then retrieve and circulate reports on the survey process. This enterprise-based system lets control the routing of the survey calls.

SurveyMaster™ uses the functionality of ACD/PBX system to interact with customers. It is a LAN/WAN based Client/Server technology that supports all major PBX/ACD systems and Oracle, SQL, or any ODBC-compliant databases. Its open-architecture reporting tool allows you to export information to other Microsoft Windows®-based programs such as Microsoft Excel or Microsoft Access and then circulate the results to management via email.

By integrating SurveyMaster™ with ObserveCTI™ or FocusRecord™, you can build a total quality assurance system with centralized reporting features.

• Cost effective and easy to install and maintain
• Reduces the time and costs involved in developing, conducting, and evaluating internal and external surveys
• Provides reports for measuring the performance of programs and campaigns
• Integrates with other products to build a comprehensive CRM system that can improve customer satisfaction and internal efficiency