Guidance E-Learning™ is an integrated e-learning solution that uses existing quality assurance evaluation measurements to deploy logical and concise training to specific groups and individuals. This results in improved staff performance and training effectiveness. Guidance is a desktop training tool that can be customized to work with the needs of Human Resources, Marketing, and other departments. It not only provides the training tool but provides the ability to collect data on training and subsequent performance that you can use to improve your training programs on an ongoing basis.
The Guidance interface, which can be a standards Windows GUI or web enabled, provides a single interface for all aspects of training program management, from tracking users and workgroups, to designing highly-customized training content; establishing priorities and performance critieria; and scheduling. It supports various training media, from standard documentation to html, scripts, and video. Training schedules can be established based on PBX/ACD events. |
