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ScreenLog
Recording™ allows managers of Contact Centers see, hear, and manage the entire
interaction between the agent and the customer. The
Screen Logger
lets agents or supervisors use their desktop to initiate
manually screen recording remotely with a mouse clicks,
keystrokes, or customized screen interactions. Recording
can take place automatically and be combined with
other products such as Record ON Demand or Activate!™.
ScreenLog Recording™ uses a flexible “one call one file” file storage mechanism and state of the art GSM compression with minimum bandwidth requirements.
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| Benefits |
- Cost effective and easy to install and maintain
- Ability to see, hear, and manage the entire interaction between agent
and customer.
- Improved training and performance tracking, leading to increased employee
performance and productivity
- Agent scheduling can be done by groups, agents, date, time, and calls
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