Record ON Demand (ROD) enables your Contact Center's agents to record their activities in “real-time” with a click of the mouse. By simply pressing the “Red button” icon on their desktop, agents can activate the recording of their current conversation or (using ScreenLog Recording™) screen sessions and annotate the call for quick retrieval. The ability to start, stop, and annotate their recordings empowers Contact Center agents while demonstating a proactive approach to customer service and providing flexibility to address specific interactions. ROD can also serve as a training tool.

ROD is a LAN/WAN based Client/Server technology that can integrate with ObserveCTI™ to provide a complete quality assurance package for Contact Centers.

• Cost effective and easy to install and maintain
• Automates the agent monitoring and evaluation process
• Identifies agent strengths and weaknesses as well as training needs, resulting in increased staff morale and reduced turnover
• Provides the flexibility to address individual customer needs, leading to increased customer satisfaction and retention