Agent
On Demand (AOD) is a “real-time” recording
system for supervisors of Contact Centers. Supervisors
can
use AOD to record multiple agents in “real-time” with
a click of the mouse. By selecting specific agents
from a drop down list on their desktop, AOD application
supervisors can activate the recording of their agent's
present conversation or (using ScreenLog
Recording™) screen sessions. AOD can also
serve as a coaching and training tool.
AOD is a LAN/WAN based Client/Server technology that can integrate with ObserveCTI™ Enterprise to provide a complete quality
assurance system for Contact Centers. ObserveCTI™ provides intelligent/selective recording, searching, and reporting capabilities while AOD provides the enhanced flexibility to record customer interactions at the supervisor level.
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