Banks, brokerage firms, insurance companies, and other financial institutions often must record 100% of their telephone conversations in order to comply with regulations demanding complete tracking of financial transactions. In addition, recording is invaluable for resolving customer claims and disputes and for improving general quality assurance.
FocusRecord™ is a total multimedia Contact Center recording server that enables financial institutions to comply with industry regulations and improve their customer services. This highly reliable recording system continually records, archives, stores, and provides high-speed access to thousands of hours of customer-oriented conversations and transactions. Using our web-enabled desktop application, managers can playback voice and screen sessions and perform audits via a LAN or an optional standard touch-tone telephone access. Multiple supervisors can monitor the performance of any agent in real-time.
FocusRecord™ is
a non-proprietary, server-based system running on
Microsoft Windows® NT or 2000 and can support up to 144 individual channels or 8 T1s
of recording on a single Voice Recording Server (VRS)
Module. With FocusRecord™, your recording archives can use either our intelligent mass storage
module or other storage devices such as network storage,
CD-ROM, DVD-RAM, or tape.
FocusRecord™ can also be integrated with a stand-alone version of ObserveCTI™ QA Auditor to provide enhanced Contact Center performance analysis, evaluation, and reporting.
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